Time to talk about the real business of life...people. Ten years ago, I attended a conference in Pretoria. Cassie Carstens told of his visit to the refugee camps in Tanzania. He was doing leadership training. Curious about why the people were at these camps, he...

What does the scorecard say?The coffee industry is full of good people. Making a difference is part of their DNA. We love that. It’s what we strive to do. Business should build better lives – for owners, the people they work with, and customers. As they say, “Seize...

The Marginal CupThe “Marginal Cup” makes delivery attractive. However, we find that owners have two main concerns with the idea of joining a delivery platform. The first is the practical problem of delivering coffee without spills as they can damage your brand. The...

All roads lead to ROAM or Ruin The game of business is to make it easy for customers to buy from you. How well do you and your people in the coffee shop play it? If you started deliveries would you do even better? Or not? To answer the questions, we need a financial...

WOW, what an experience. The bearded one (Eugene) have been in the coffee industry for several years, with my exposure limited to our CoffeeLIFT journey. While this started in 2019 already, really getting involved with coffee shops, talking to owners, baristas and...

The last year and a half have been a period of tremendous turmoil in the restaurant industry. Entrepreneurs in the restaurant industry that are still keeping their heads high and working hard to serve their customers, need a pat on the back. The COVID pandemic has...